FREQUENTLY ASKED QUESTIONS
1
What Does BarnDepo Do?
BarnDepo provides fulfillment by merchant (FBM) and fulfillment by Amazon (FBA) services for micro and macro businesses. It also offers intermediary warehouse solutions in the U.S., aimed at reducing shipping costs, delivery times, and return damage rates for sellers of personalized products on various online platforms.
2
Is Joining the BarnDepo System Free?
Yes, registering with the system, initial consultations, and ongoing discussions throughout the process are completely free of charge.
3
What Are Your Business Hours?
BarnDepo operates on New York Time Zone hours:
-
Weekdays: 9:00 AM - 4:00 PM
-
Weekends: 10:00 AM - 1:00 PM
On Sundays and U.S. public holidays, shipments are not processed as shipping companies are closed. However, other operations continue during business hours.
4
Can Any Seller Send Products to the BarnDepo Warehouse?
Yes, any seller can ship their products to the warehouse after completing the initial consultation, where we collaboratively create a roadmap tailored to their business model.
5
What Is the Cost of Sending Products to the BarnDepo Warehouse?
There is no charge for sending products to our warehouse. However, the cost will depend on the services you utilize once the products arrive at our facility.
6
Which Shipping Carrier Should I Use to Send Products to BarnDepo?
You can use any shipping carrier of your choice to send products to our warehouse. During our discussions, if you need recommendations or support, we can assist you with the shipping process to our facility without charging any additional fees.
7
How Can I Track the Products I Send to BarnDepo?
Once you register in our system, you’ll gain access to an exclusive stock and status tracking screen. This allows you to log in to our website at any time to monitor the status of your products.
8
What Happens If I Can’t Sell My Products Stored at BarnDepo?
Your products will remain stocked in our warehouse according to your preferences. If you decide to retrieve them later, they can be shipped back to your address, but the shipping cost must be covered by you. Alternatively, if the products exceed their shelf life, they will be removed from our inventory with your prior knowledge and approval.
9
Are Returned Products Inspected for Damage?
Yes, if you request a "returned product inspection," our team will carefully examine the returned items. Any damage or issues will be reported to you. If repair is feasible, our team can perform the necessary repairs and restock the items based on your instructions.
10
How Are Shipping Costs Calculated?
Our system integrates with all major U.S. shipping carriers. After logging in, you can follow the steps to view each carrier's shipping methods, delivery times, and pricing on a single screen. You can select your preferred option and proceed with the shipment.
Shipping costs vary based on factors such as package weight, dimensions, delivery distance, service options, item value, and additional considerations. Customs fees may also apply and will be reflected in the total shipping cost.
If you need more information about dimensional weight or have any specific questions, feel free to contact us. We’ll be happy to assist you and provide a shipping quote tailored to your needs.